Find answers to the most frequently asked questions by our customers here. You cannot find the answer to your question Contact us at contact@misaparis.com and we will get back to you as soon as possible.

We ship worldwide. 'Express' delivery is currently only available for mainland France. .Country

Your order is processed the same day or the first following working day. Your order will be prepared and shipped according to the delivery method you have selected. In France, Colissimo delivery can take 2 to 3 working days.

Home delivery or relay point (only in mainland France).

The Colissimo service allows you to track your package. You can view the history and estimated delivery date of your shipment. In the shipping confirmation email you received, click on the link to the track my order web page. Then enter the order tracking number mentioned in that email. FOR FURTHER INFORMATION If you have any questions regarding the delivery of your order, please contact our customer service by e-mail contact@misaparis.com or by phone at (+33) 06 77 73 32 533

Contact us within 48 hours by e-mail (contact@misaparis.com) and mention your order number and the missing item.

First, check your spam and junk mail folders. If you still have nothing, contact us at contact@misaparisparis.com We will be happy to send it back to you.

Contact us within 48 hours by e-mail (contact@misaparis.com) and mention your order number and the missing item.

Report as soon as possible to contac@tmisaparis.com and we will exchange the product as soon as possible.

We accept payment by credit cardWe accept payment by credit card [Visa, Mastercard and Amex], PayPal, and Apple Pay! .

No, you can always order as a guest. However, creating your account allows you to take advantage of many advantages such as special discounts or direct tracking of your order from your space.

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